Refund policy

Returns & Refunds

Every LKS product is made to order especially for you, so all sales are final unless your item arrives damaged, defective, or incorrect. We do not accept returns or exchanges for size, color, or change-of-mind reasons.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, email lks.llcroc@gmail.com within 30 days of delivery.  Please include your order number and clear photos of the issue. After review, we will arrange a replacement or refund when your claim is approved.

Lost or missing packages

If your tracking shows delivery but you cannot locate the package, please first check with the carrier and your delivery location. For orders that appear lost or never arrive, email lks.llcroc@gmail.com within 30 days of the expected delivery date so we can review and help.

Cancellations and changes

Contact us as soon as possible if you need to cancel an order or change an address, size, or color. We can only make changes before production begins. Once an item is in production, we cannot guarantee changes or cancellations.

Please do not send an item back without contacting us first.